At Ehong, we are committed to providing a transparent and efficient delivery and shipping experience for both our products and services. Please take a moment to review our policies to understand how we deliver products and communicate regarding our services.

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For Products:

1. Shipping Process: We ship our products via trusted courier services. The choice of courier may vary depending on your location and product availability.

2. Delivery Locations: We deliver both locally and internationally. Our delivery services extend to

   • Dubai

   • Abu Dhabi

   • Sharjah

   • Ajman

   • Fujairah

   • Ras Al Khaimah

   • Umm Al Quwain

   • Al Ain

3. Delivery Timeframe:

   • Local Deliveries: Typically, our local deliveries take 3 business days.

   • International Deliveries: For international shipments, please allow 15 business days for your order to arrive.

4. Delivery Charges: We offer free shipping for orders exceeding a certain amount. For orders below this threshold, a flat-rate shipping fee will apply. Please note that additional fees may apply for expedited shipping or international deliveries.

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For Services:

1. Payment Confirmation: Upon receiving payment for our services, we will promptly send you a confirmation through your preferred method, which can include email, SMS, or mail. Please specify your preferred method during the payment process.

2. Confirmation Timeframe: You can expect to receive your payment confirmation within 24 hours/ 1 day from the time we receive your payment.

3. Service Locations: Our services are available at ACICO Business Park. Please check with us for the specific service locations applicable to your request.

 

Multiple Shipments/Orders/Bookings:​

• Shipping Process: For multiple shipments, we will utilize our trusted courier services, ensuring your items reach you safely.

• Delivery Timeframe:

  • Local Deliveries: Multiple shipments within the local area will follow the same local delivery timeframe mentioned above.

  • International Deliveries: Please allow additional time for multiple international shipments.

• Delivery Charges: Shipping charges for multiple shipments may vary based on the number of shipments and their destinations. Please contact our customer support for details.

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Important Note:

• In our Delivery Policy, customers have the right to request disputes or chargebacks within 36 months from the date of purchase.

• We recommend keeping proof of delivery receipts signed and/or received by you as a customer to expedite any potential dispute resolution.

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If you have any questions or require further clarification regarding our delivery and shipping policies, please don't hesitate to contact our customer support team. Thank you for choosing Ehong, and we look forward to serving you.